To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return any item within 30 days from the date your order was shipped. It must be in the same condition as when it was received.

Are there any charges for return?

  • We have the right to charge up to 15% return fee and will deduct return shipping charges (if applicable) from your original amount paid
  • Original shipping charges(if applicable) are non-refundable

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your calculated refund amount will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.